International Process, Customer Support
Spes Staffing Solutions
Pune0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years · Any graduate
- Must know
- Operations
- Nice to have
- Customer service
- Work
- On-site in Pune · internship
- Pay
- ₹3.5–6.5 LPA
- Skill demand
- Customer service55%Operations20%of 88 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
- Position: International Customer Experience Associate
- Process: UK & US International Process (Voice & Chat / Blended)
- Location: Pune
- Work Mode: Work From Office
- Working Days: 5 Days a Week
- Weekly Offs: 2 Rotational Week Offs
- Shift Timings: Rotational Shifts
- Transportation: Both-Way Cab Facility
- Joining: Immediate Joiners Preferred
Salary & Benefits
- Freshers: Salary Package up to 4 LPA
- Experienced Candidates: Salary Package up to 6.7 LPA
- Performance-Based Incentives
- Competitive Compensation Packages
- Both-Way Cab Facility
- 5 Days Working with 2 Rotational Week Offs
Final compensation will be determined based on relevant experience, communication skills, and interview performance.
Eligibility Criteria
- For Freshers:
- Undergraduate / Graduate candidates from any stream.
- Excellent English verbal and written communication skills.
- Confident personality with good interpersonal skills.
- Strong listening and problem-solving abilities.
- Customer-focused attitude and willingness to learn.
- Flexibility to work in rotational shifts.
- For Experienced Candidates:
- Minimum 6 months of International Voice Process experience is mandatory.
- Prior International BPO / Customer Support experience preferred.
- Excellent English communication and customer-handling skills.
- Ability to manage customer queries, complaints, and escalations.
- Strong problem-solving and customer relationship management skills.
- Ability to work in a fast-paced customer service environment.
Key Skills Required
- Excellent English Communication
- Customer Service & Relationship Management
- Active Listening & Empathy
- Query and Complaint Resolution
- Problem-Solving & Decision-Making
- Multitasking & Time Management
- Customer Satisfaction & Retention
- Professional Communication
- Quality and KPI Orientation
Roles & Responsibilities
- Handle inbound customer interactions from UK and US customers through voice and chat channels.
- Understand customer requirements and provide appropriate resolutions.
- Resolve customer queries, concerns, and complaints professionally.
- Maintain high standards of customer satisfaction and service quality.
- Ensure accurate documentation and updating of customer interactions.
- Follow process guidelines, quality standards, and operational procedures.
- Escalate complex issues to the relevant departments whenever required.
- Deliver a positive and seamless customer experience through effective communication.
Why Join This Opportunity?
- Work with international UK & US customers.
- Attractive salary packages up to 6.7 LPA.
- Performance-based incentives.
- Both-Way Cab Facility.
- 5 Days Working with 2 Rotational Week Offs.
- Exposure to international customer service operations.
- Professional working environment.
- Excellent career development and growth opportunities.
- Opportunities available for both freshers and experienced professionals.
Contact HR Prajakta
- Call / WhatsApp: 8530921444
- Email: [email protected]