Operations Associate, Remote, Part-time

About the Role

faff is a WhatsApp-based personal assistant service dedicated to simplifying non-work life. This is a part-time, remote Freelance role focused on supporting members through WhatsApp-based communication.

Key Responsibilities

• Respond to member requests.
• Coordinate tasks such as bookings, orders, and admin follow-ups.
• Ensure each interaction feels thoughtful, efficient, and hospitality-driven.
• Research and liaise with local vendors and service providers.
• Manage timelines and track task progress.
• Resolve issues quickly and accurately.
• Document processes.
• Share feedback to improve internal tools.
• Collaborate with the team to refine playbooks for different cities and task categories.

Requirements & Tech Stack

• WhatsApp
• Online search tools
• Basic productivity or documentation software

Qualifications

• Strong communication skills, including clear written English, concise messaging, and a professional yet warm tone.
• Customer service and hospitality skills, with a focus on empathy, patience, and creating seamless member experiences.
• Organizational and coordination skills, including task prioritization, attention to detail, and reliable follow-through.
• Research and problem-solving skills, with the ability to identify suitable vendors, compare options, and resolve issues independently.
• Digital proficiency.
• Familiarity with Indian cities, local services, and day-to-day logistics is highly beneficial.
• Prior experience in operations, concierge services, personal assistance, customer support, or hospitality is a plus.
• Ability to work remotely with a stable internet connection.
• Ability to maintain confidentiality.
• Ability to manage flexible part-time hours.