Graduate Admissions Counselor

About the Role

Seattle University seeks a Graduate Admissions Counselor to recruit applicants to its graduate programs. This role involves guiding prospective students through the admissions process to acceptance and contributing to recruitment, admissions, and yield goals.

Key Responsibilities

• Proactively manage a portfolio of prospective graduate programs, providing superior service to achieve enrollment targets.
• Support prospective students through the full admissions cycle: prospect, inquiry, application, admissions, onboarding, and enrollment.
• Attend recruitment events, including some evenings and weekends, within the local area and the Pacific Northwest region.
• Develop and organize high-quality recruitment events and activities to engage prospective students.
• Create opportunities to generate new student leads in partnership with the graduate enrollment marketing team.
• Meet prospective students through daily in-person, virtual, and phone appointments to share program information, understand interests, and provide guidance for applications.
• Partner with assigned graduate program(s) to develop and implement full-cycle recruitment plans, including information sessions, meet-ups, and yield events.
• Track applicants through the recruitment funnel, support application completion, and monitor key performance indicators for recruitment, events, and yield.
• Collaborate with the Director of Admissions and Recruitment and Student Success teams to ensure a smooth student experience from admission through matriculation.
• Network and travel to build and expand relationships with targeted individuals and audiences.
• Support existing strategic partnerships and assist in establishing new ones.
• Oversee special projects related to admissions, recruitment, and yield.
• Serve on relevant committees and working groups.
• Perform other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree and two years of experience in sales/recruiting or an equivalent combination of education and experience.
• A commitment to outstanding customer service and lifelong education.
• Demonstrated skill in supporting diverse student populations and commitment to intercultural communication.
• Ability to embrace change in technology, processes, and procedures.
• Excellent active listening skills.
• Strong organizational and project management skills.
• Commitment to building an antiracist workplace.
• Ability to work in a team environment across multiple departments.
• Effectively communicate with colleagues, students, faculty, staff, and the public.
• Ability to manage time and hit deadlines.
• Comfort and experience with learning and using multiple technology applications, including but not limited to chat features, texting, learning management systems (LMS), CRMs, student information systems (SIS), and event management systems.
• Knowledge of MS Office 365 suite, including Excel.
• Experience serving adult and professional students.

Preferred Qualifications

• Experience with Slate (CRM), Workday (SIS), Canvas (LMS), and Tableau (data visualization).
• Experience in recruitment and retention.