[] Content Operations Associate

About the Role

WEBTOON Entertainment is seeking a detail-oriented and versatile Content Operations Coordinator to join their team in Los Angeles. This role combines editorial creativity and operational rigor, focusing on the end-to-end lifecycle of platform content. The ideal candidate is a proactive troubleshooter who can maintain brand integrity while optimizing content for user engagement.

Key Responsibilities

• Execute content strategy by managing the daily content programming calendar.
• Draft compelling, platform-specific copy for promotional materials and user-facing components.
• Manage the scheduling and deployment of promotional assets for timely and accurate delivery.
• Support lifecycle marketing efforts through the creation and distribution of email campaigns.
• Rigorously enforce Brand Safety guidelines to protect platform integrity and user experience.
• Perform meticulous quality checks on all user-facing components for functionality and visual accuracy.
• Create, update, and maintain internal wikis and documentation for new platform features and operational workflows.
• Assist with administrative and operational tasks to ensure smooth department scaling.
• Monitor content performance and platform health.
• Utilize data to provide insights and recommendations for content optimization.

Requirements & Tech Stack

• Based in Los Angeles, CA (or willing to commute).
• CMS platforms, scheduling tools, and data analytics software.
• Quantitative data analysis experience preferred.
• Bilingual in English and Korean is required.

Qualifications

• Exceptional written and verbal communication skills.
• Strong attention to detail.

Preferred Skills

• Airtable
• Calendar or Scheduling Management
• Microsoft Suite, Microsoft Excel
• Data Analysis, Data Presentation