Trade Services Associate

About the Role

As a Trading Services Associate I within JPMorganChase, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. Your expertise in market products and understanding of automation technologies will be instrumental in optimizing our trading services. Your role will allow you to develop relationships with internal stakeholders, present insights to senior management, and drive process improvements. Your decisions will contribute and impact short-term team and department goals, and you will often guide others in their work activities, contributing to the overall success of our trading services.

Key Responsibilities

• Accuracy in processing in line with Standard Operating Procedures with no errors.
• Identify & escalate all errors/exceptions on identification.
• Respond to routine queries/complaints on calls/emails.
• Be audit focused in all BAU activities.
• Comply with the firm's policies & SOPs.
• Navigate systems quickly and accurately.
• Identify opportunities for process efficiency & implement in a controlled manner.
• Exhibit effective communication with key stakeholders.
• Thorough knowledge of SOPs/related check points.
• Perform all work in accordance to department procedures and within productivity processing and quality standards.
• Effectively communicate with Managers on problematic transactions or exceptions.
• Leverage proficiency in change management and continuous improvement.

Requirements & Tech Stack

• Graduates with good academic record.
• Good oral and written communication skills.
• Must be able to work under pressure & deadline driven environment.
• Able to grasp/learn concepts and procedures quickly.
• Analytical with ability to quickly assess situations and resolve complex issues.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Good PC skills including Microsoft Office products (Excel, Word, PowerPoint, Access).
• Knowledge on Advance Excel (viz. building macros) will be an added advantage.

About JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.