Summer 2027 Knowledge Architecture & Learning Internship

About the Role

This is an 11-week paid learning experience focused on Knowledge Architecture & Learning within the T-Ads team. You will do real work on hands-on projects with real stakes, impacting how employees find and use training resources.

Key Responsibilities

• Build finding guides and indexes that make migrated training resources easy to locate and use.
• Audit migrated content for accuracy, completeness, and consistent naming and tagging.
• Clean and organize training resources as they move from legacy systems into SharePoint.
• Create taxonomies and tagging structures that bring consistency across T-Ads channels.
• Design clear, consistent visuals for SharePoint pages and the internal knowledge-sharing network.
• Test navigation from the employee’s perspective and recommend improvements.
• Facilitate or co-facilitate training sessions and walkthroughs as needed.
• Document processes so the team can maintain and build on your work.
• Partner with stakeholders across T-Ads to gather input and keep content aligned with their needs.

Requirements & Tech Stack

• Curiosity about how people search for and use information.
• Strong attention to detail.
• Basic digital design skills and an eye for clean, consistent visuals.
• Clear written and verbal communication.
• Collaborative approach with stakeholders.
• Experience organizing large bodies of data or content.
• Experience creating finding guides, indexes, or catalogs, with an example to share.
• Experience with teaching, tutoring, public speaking, or group facilitation (preferred).
• Familiarity with SharePoint.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• Must have one or more course(s) remaining in a Bachelor's or Graduate degree program post internship.
• T-Mobile or Metro by T-Mobile employees are ineligible for external Summer Internships.