IT Customer Service Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

About the Role

• You will be aligned with our Customer Support vertical.
• You will help in managing and resolving customer queries.
• You will handle escalations and complaints of dissatisfied customers and provide resolutions.
• You will be responsible for closing faults and complaints within SLAs.
• This role may require you to work in rotational shifts.

Key Responsibilities

• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests based on the defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interactions are expected within your own team and with your direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made will impact your own work.
• You will be an individual contributor as a part of a team with a predetermined, focused scope of work.

Requirements & Tech Stack

• Chat - Service Desk Non-Voice Support
• Good in email and chat processes.
• Good in typing.

Qualifications

• Any Graduation