Research Info Systems Engineer

Key Responsibilities

• Design and optimize systems and algorithms for data extraction, processing, and decision-making.
• Develop and implement intelligent automation, infrastructure as code, and CI/CD solutions.
• Conduct automation testing and validation.
• Serve as a Subject Matter Expert (SME) for engineering tools and technologies.
• Provide specialized technical support for complex research infrastructure systems and applications.
• Diagnose and resolve technical issues and performance bottlenecks.
• Offer guidance and training to end-users and technical support associates.
• Make significant contributions to research projects.
• Design, develop, implement, and maintain infrastructure, applications, and systems.
• Configure, deploy, and troubleshoot systems, networks, and software.
• Conduct system analysis, performance tuning, and optimization.
• Test and evaluate solutions, perform quality assurance checks, and ensure compliance with technical standards.
• Collaborate with researchers, process owners, and technical teams to identify technology needs and requirements.
• Define and prioritize product features, requirements, and user stories.
• Participate in project planning, requirement gathering, and implementation of research infrastructure solutions.
• Communicate updates, changes, and plans to stakeholders and internal teams.
• Document system configurations, technical specifications, and implementation procedures.
• Maintain automation documentation and track changes.
• Manage change control processes.
• Design, develop, and implement IT business continuity and disaster recovery (BC/DR) strategies.
• Ensure business continuity plans meet regulatory requirements for safeguarding research data, including Controlled Unclassified Information (CUI).
• Ensure adherence to technical standards and best practices.
• Ensure continuous compliance with governance, security, and data privacy standards.
• Support system governance, compliance, and security measures.
• Stay informed about the latest trends and technologies in research infrastructure and automation.
• Continuously monitor and optimize infrastructure performance.
• Drive innovation by integrating new technologies and methodologies.
• Conduct market research, customer interviews, and usability studies.
• Translate research requirements into actionable tasks, user stories, and acceptance criteria.
• Manage service backlogs, prioritize feature development, and ensure timely delivery.
• Conduct user acceptance testing and gather feedback for improvements.
• Provide training, guidance, and mentorship to enhance technical skills.
• Offer user training, support, and assistance.
• Perform other job-related duties as assigned.

Requirements & Tech Stack

• No prior relevant work experience required.
• USG Core Values: Integrity, Excellence, Accountability, and Respect.
• Candidates must be U.S. Citizens due to research contracts with the U.S. federal government.
• Must be able to pass a background check.

Qualifications

• Associate's Degree in a related discipline or equivalent combination of education and experience.
• Preferred Qualifications:
• Front-end development with a modern framework (React, PHP) plus TypeScript/JavaScript, HTML, and CSS.
• Producing wireframes, mock-ups, and interactive prototypes (Figma or equivalent).
• Technical writing ability across SOPs, system documentation, guidelines, and best-practice references.
• Experience with stakeholder interviews, usability studies, or user acceptance testing.
• Effective and appropriate use of AI tooling, with sound judgment about data sensitivity and approved-tool boundaries.
• Familiar with accessibility standards (WCAG 2.1 AA / Section 508).
• Familiar with containerization (Docker/Podman, Kubernetes) and internal service hosting.