Helpdesk Associate
NTT DATA North America
Bangalore Urban, Karnataka, India0–2 yrs2m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskOnboardingTroubleshootingCustomer serviceStakeholder management
- Work
- On-site in Bangalore Urban
- Pay
- Not stated by the employer.
- Skill demand
- Customer service53%Help desk48%Troubleshooting39%Onboarding8%of 99 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Key Responsibilities
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with internal IT Teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support business users and the internal IT Team.
- Seek, Suggest, Evaluate, and implement process and technology improvements.
- Willing to learn and grow in other IT Business areas.
Requirements & Tech Stack
- IT software and hardware troubleshooting knowledge and skills in:
- Win 10
- macOS
- iOS
- Android
- Google Suite
- Microsoft Environment
Qualifications
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player.
- 24/7 rotational shifts and week offs are mandatory.
- Work from Office is mandatory.
- Comfortable working with various stakeholders.
- Strong troubleshooting skills, bug-finding, and resolution.
- Ability to work independently within a diverse global team.