Certified Medical Assistant

About the Role

The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Key Responsibilities

• Clinical Responsibilities:

• Take medical histories and record vital signs.

• Explain treatment procedures to patients.

• Prepare patients for examinations and procedures.

• Assist medical and nursing staff during examinations and procedures.

• Collect and prepare laboratory specimens.

• Perform basic laboratory tests in the clinic/office.

• Take electrocardiograms.

• Remove sutures/staples.

• Change sterile and non-sterile dressings.

• Promote patient/family understanding of educational content and their involvement in the plan of care.

• Document in the patient record.

• Dispose of contaminated supplies.

• Perform instrument processing.

• Perform high-level disinfection and sterilization of medical instruments.

• Telephone prescriptions to a pharmacy.

• Prepare and administer medications as directed by a physician.

• Authorize drug refills as directed.

• Perform other clinical functions as delegated and supervised by the physician.

• Administrative Responsibilities:

• Greet patients.

• Answer telephones.

• Schedule appointments (including arrive appointments in MaestroCare).

• Check out patients.

• Schedule referrals.

• Arrange for hospital admissions and laboratory services.

• Update and file patient medical records.

• Fill out insurance forms.

• Handle billing and bookkeeping (receiving copays and collections on account balances).

• Handle correspondence.

• Order clinical and clerical supplies and forms.

• Perform other administrative duties as directed.

• May be requested to be a liaison for clinic activities (e.g., Joint Commission and falls).

• May participate in clinic committees.

Requirements & Tech Stack

• Good customer service skills.
• Ability to understand and follow oral and written instructions.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures applicable to work performed.
• Working knowledge of procedures and techniques for administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions.
• Age-specific competencies.
• Familiarity with daily clinic preparation processes: registration, scheduling, charge posting, order entry.
• Ability to document and communicate pertinent information.
• Ability to establish and maintain effective working relationships with patients and clinic staff.
• Typing skills.
• Knowledge of medical terminology.
• Ability to independently seek out resources and work collaboratively (Levels II and III).

Qualifications

• Education:

• High school or GED graduation required.

• Graduation from accredited Medical Assistant program strongly preferred (Levels I, II, III, IV).

• Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred (Levels II, III, IV).

• 1 year of experience will be provided for an Associate degree in Medical Assisting.

• Experience:

• Level I: No experience required.

• Level II: 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

• Level III: 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting.

• Level IV: 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting.

• Degrees, Licensures, Certifications:

• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required (Levels I, II, III, IV).

• BLS required (Levels I, II, III, IV).

• Must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.