Associate Support Engineer
OneAdvanced
Bengaluru, Karnataka, India0–2 yrs4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceWindowsMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Windows29%Customer service21%Microsoft Office9%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of application support relating to the ePortfolio (Smart Assessor) product.
Key Responsibilities
- Handle incoming support calls and emails.
- Undertake relevant issue investigation, ensuring all key information is accurately captured.
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points.
- Perform all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems.
- Remotely monitor, pre-empt faults, and ensure the successful resolution of issues.
Requirements & Tech Stack
- Microsoft Windows
- Microsoft Office suite
Qualifications
- Effective problem-solving skills.
- Well-developed oral and written communication skills.
- Well-organized, with the ability to work proactively in a team in a busy environment.