Outpatient Pharmacy Technician

About the Role

The Pharmacy Technician I, OPD (Outpatient) provides support to pharmacy operations under the supervision of a licensed pharmacist.

Key Responsibilities

• Practices as a pharmacy technician in accordance with federal, state, DFCI, and Joint Commission policies, regulations, and standards.
• Fills medication orders according to policy, gaining proficiency with advanced prescriptions.
• Ensures timely delivery and/or completion of medication orders and/or supplies.
• Utilizes multiple systems, including EHR (Electronic Health Record), Inventory Management Systems, and other systems to complete and document duties.
• Troubleshoots systems as necessary.
• Maintains pharmacy inventory: sorting, stocking, rotation of stock, and expiration date checking.
• Performs and documents quality control steps as required (e.g., barcode scanning).
• Performs cleaning of sterile and non-sterile areas of the pharmacy as assigned.
• Trains other employees as assigned.
• Communicates and escalates issues or problems.
• Performs other duties as assigned.
• Responds to and manages questions from patients and triages calls from providers.
• Manages assigned claims-related adjudication issues with occasional need for assistance.

Requirements & Tech Stack

• EHR (Electronic Health Record)
• Inventory Management Systems
• Pharmacy technology systems

Qualifications

• High school diploma or equivalent.
• No prior work experience as a pharmacy technician is required.
• Massachusetts Board of Pharmacy Registration as a Pharmacy Technician or Pharmacy Technician Trainee.
• National Pharmacy Technician Certification (PTCB) must be obtained within 2 years of hire, OR a Massachusetts Pharmacy Intern License is required.
• Ability to accurately perform pharmaceutical calculations.
• Ability to develop proficiency and mastery of compounding of non-sterile products.
• Ability to independently troubleshoot issues and assist in resolution or escalation.
• Ability to treat all others with the utmost professionalism and respect.
• Ability to effectively work within a collaborative team-focused environment.
• Ability to effectively communicate both orally and in writing.
• Demonstrated critical thinking skills.
• Strong attention to detail.