Retail Receiving Support Associate, Boston

About the Role

As a Receiving Colleague, also known as a Back of House colleague, you will support store operations, maintain inventory accuracy, and ensure a smooth customer experience. This role involves receiving and organizing merchandise, picking, packing, and retrieving orders for curbside pickup, monitoring alerts for Buy Online Pickup In-Store (BOPS) orders, and maintaining efficiency in the stockroom and sales floor. You will also engage with customers, resolve issues, and deliver orders curbside.

Key Responsibilities

• Receive and organize merchandise.
• Pick, pack, and retrieve orders for curbside delivery.
• Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders.
• Maintain stockroom and sales floor efficiency.
• Greet customers warmly, resolve issues, and deliver orders curbside.
• Recover the floor and fitting rooms, update signs and pricing, and restock merchandise.
• Support merchandise moves.
• Organize the stockroom and complete orders at the end of the day.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Comfort in communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to adapt to changing priorities.
• Ability to work independently and effectively within a team.
• Computers and other technology, including handheld equipment and cash register.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 30lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Qualifications

• Previous experience in a retail support role is beneficial but not explicitly required. (Inferred from responsibilities, but not stated as a minimum requirement)

What We Can Offer You

• Dynamic, inclusive environment.
• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.