Field Service Technician, Lightweight

About the Role

MI Conveyance Solutions Field Service Technicians provide mechanical service to customers, focusing on repairing and installing conveyor belts and maintaining mechanical equipment to keep industries in motion.

Key Responsibilities

• Performs on-site belt installation, splicing, and preventative maintenance.
• Responds to occasional call-outs for emergency repairs.
• Fabricates lightweight and/or heavyweight belts in the shop.
• Performs rigging for lifting belt rolls, presses, and tooling on and off conveyor systems.
• Conducts basic millwright tasks, including torch heating and cutting.
• Removes and installs conveyor components such as bearings, idlers, pulleys, gearboxes, and motors.
• Serves as the primary customer contact for technical and service-related issues.
• Works under direct supervision, following detailed guidelines for moderately complex repairs and installations.
• Operates in a safe, courteous, and professional manner.
• Ensures compliance with local and national regulatory agencies and Motion’s safety standards.
• Performs other duties as assigned.
• Responsible for the installation, diagnostics, repair, and support of equipment at customer sites.
• Diagnoses equipment problems, assesses their extent, documents findings, and makes repair/replacement decisions.
• Keeps customers informed about service provided and outstanding issues, recommending system enhancements, upgrades, or repairs.
• Provides technical support and training to customers on system equipment operations and maintenance.
• Communicates technical information to technical and non-technical stakeholders.
• Meets with customers daily or as required to ensure high levels of customer satisfaction.
• Performs on-site services for new and existing clients, including emergency repairs, equipment servicing, and upgrades on a 24/7 on-call basis.

Requirements & Tech Stack

• Ability to read measuring equipment and perform basic math calculations.
• Ability to operate shop equipment safely.
• Ability to operate (be trained to operate) manlifts, forklifts, hand power tools, and shop equipment safely.
• Excellent communication skills.
• Ability to work effectively with customers, peers, and management to resolve client issues.
• Willingness and ability to drive company vehicles in alignment with Company policy (required within one year of start date).
• DOT certification is preferred.
• Must be in alignment with company drug-free workplace and other required customer regulatory requirements.

Qualifications

• Typically requires a technical degree and zero (0) to three (3) years of related experience, or an equivalent combination.

Physical Demands

• Push/pull up to 100 pounds.
• Lift/carry up to 100 pounds.
• Lift bulky objects.
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb, and carrying/crawling.
• Working at heights from manlifts, platforms, and elevated walkways may be required.
• Requires wearing safety equipment and safety harness.
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

Benefits

• Healthcare coverage options.
• 401(k).
• Tuition reimbursement.
• Vacation, sick, and holiday pay.