Infra Tech Support Practitioner
Accenture
Bengaluru0–2 yrs5h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Help deskOperationsCustomer serviceBusiness analysis
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations51%Help desk36%Customer service12%Business analysis8%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
- Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
- Develop expertise in Service Desk Management.
- Foster a collaborative environment where challenges are addressed thoughtfully.
- Ensure production systems are available and operating according to defined Service Level Agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices in alignment with organizational standards.
Requirements & Tech Stack
- Beginner proficiency in Service Desk Management.
- Beginner proficiency in Incident Management.
- Beginner proficiency in Communication Skills.
- Beginner proficiency in Problem Solving.
- Beginner proficiency in Customer Service.
- Beginner proficiency in Process Improvement.
- Prior experience in relevant related skills is advantageous.
Qualifications
- Bachelor’s Degree in a relevant field of studies.