Client Services Associate

About the Role

Creative Brains For Design And Marketing is seeking a Client Services Associate to join their team in Rohini/Delhi. This is a full-time role within the Marketing/Growth department, focused on building strong, long-term relationships with clients.

Key Responsibilities

• Act as a point of contact for assigned clients and handle day-to-day communication.
• Understand client requirements and coordinate with internal teams to deliver solutions.
• Respond to client queries through calls, emails, and other communication channels.
• Regularly follow up with clients regarding projects, requirements, and deliverables.
• Maintain positive and professional relationships with existing clients.
• Assist the sales and marketing teams with client acquisition and retention activities.
• Prepare client updates, reports, presentations, and other basic documentation.
• Track project timelines and ensure tasks are completed within deadlines.
• Identify client concerns and coordinate with the relevant team for quick resolution.
• Maintain accurate records of client interactions and requirements.
• Stay updated on company services, products, and offerings to communicate effectively with clients.

Requirements & Tech Stack

• Freshers with strong communication skills are encouraged to apply.
• Excellent verbal and written English communication.
• Confident personality with good interpersonal skills.
• Strong listening and relationship-building abilities.
• Proactive attitude with a willingness to learn.
• Good organizational and time-management skills.
• Ability to multitask and work in a deadline-driven environment.
• Basic knowledge of MS Office, Google Workspace, and presentations.
• A customer-focused and solution-oriented mindset.

Qualifications

• BBA/MBA in Marketing, Sales, Business Administration, or a related field is preferred.

Key Skills

• Client Communication
• Relationship Management
• Sales Support
• Follow-ups
• Coordination
• Problem Solving
• Communication
• Teamwork
• Time Management