Customer Support Associate, Email & Chat
MediNex Workforce
IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- Customer serviceHelp deskCRM
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service88%CRM26%Help desk14%of 149 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About Medinex Workforce
Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.
Role Overview
We are hiring a Customer Support Associate (Email & Chat) for a 1 to 3-month full-time remote role. This position focuses on providing prompt, professional written assistance to users, resolving service inquiries, and ensuring high customer satisfaction.
Key Responsibilities
- Handle incoming customer inquiries, service requests, and issues through live chat and email support channels.
- Maintain professional, clear, and empathetic written communication in all interactions.
- Log, prioritize, and track support tickets using internal CRM and ticketing systems.
- Coordinate with internal operational teams to escalate and resolve complex customer concerns.
- Follow established communication guidelines and service-level agreements (SLAs).
Requirements
- Any Graduate or ongoing undergraduate degree in Arts, Commerce, Science, or related fields (Freshers welcome).
- Excellent written English communication and email etiquette.
- Good typing speed and comfortable managing real-time chat interactions.
- Empathetic problem-solver with a strong customer-first attitude.
- Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Tech Stack
- CRM
- Zendesk (implied by ticket resolution and CRM usage)
- Email Support
- Chat Support