Bilingual Representative, Customer Experience
Santander US
Wilmington, MAFresher8m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- Onboarding
- Nice to have
- Customer service
- Work
- On-site in Wilmington
- Pay
- Not stated by the employer.
- Skill demand
- Customer service97%Onboarding1%of 146 similar entry-level jobs posted in the US this week
- Listed
- Nov 5, 2026 · still open
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About the Role
The Representative, Customer Experience provides administrative and/or operational support and services for the Customer Excellence team.
Key Responsibilities
- Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
- Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
- Conducts research and shares findings with Customer Excellence team.
- Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
- Assists in the organization of material submissions and reports.
- Assists with administrative duties including processing, scanning, copying and other administration functions.
- Supports other special projects and assignments as needed.
Requirements & Tech Stack
- Basic computer and data entry skills.
- Strong organizational and prioritizing skills.
- Strong analytical and problem solving skills.
- Strong verbal and written communication skills.
- Ability to adhere to policies, procedures, and instructions of management.
- Ability to work independently as well as part of a team to meet common objectives.
- Ability to respond to internal and external requests as needed.
- Ability to support multiple teams simultaneously.
- Ability to function as a team player.
- Ability to change direction as project demand dictates.
Qualifications
- Bilingual Spanish - Preferred.
- 0+ Years Customer Service experience - Preferred.
- Bachelor's Degree or equivalent work experience - Preferred.
It Would Be Nice For You To Have
- Patience, empathy, and enjoyment in educating and guiding members through their onboarding journey.
- Experience in customer-facing call center roles, workers' compensation or insurance experience.
Work Authorization
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship.