Associate Deployment Analyst

Key Responsibilities

• Training Content Development:
• Design and develop comprehensive training materials for Digital & ERP Applications, including Quick Reference Guides, Web Based Trainings, Business Process Flows, Videos, Business Process Procedures, In Application help using Digital Adoption Platforms (DAP), and other various training artifacts.
• Training Delivery:
• Conduct Virtual Instruction Led Training (VILT) and Webcast (WC) sessions to train users on various business systems.
• Facilitate Train the Trainer (TTT) sessions for site trainers to equip them with the skills needed to effectively deliver VILT classes, utilizing exercise guides and training data.
• Develop and implement a training schedule and rollout plan to ensure timely delivery of training programs.
• Deployment Activities:
• Participate in the planning and execution of deployment activities for Digital & ERP Applications.
• Assist in the creation of deployment plans, including timelines, resource allocation, and risk management.
• Liaise with Product / Process Owners, DevOps, and various stakeholders to ensure smooth deployment and minimal disruption to business operations.
• Monitor deployment progress and address any issues or challenges that arise during the deployment phase.
• Change Management Strategy:
• Support the development and execution of change management plans and activities to drive user adoption and minimize resistance.
• Design and align training strategy with overall Change Management.
• Assess the impact of changes on various business units and develop mitigation plans against the Change Impact.
• Monitor and report on the effectiveness of change management activities and training programs.
• User Support:
• Resolve training issues by addressing incidents within the framework of Digital Performance Management.
• Troubleshoot and resolve user issues, escalating to technical support teams when necessary.
• Gather user feedback to continuously improve training content and delivery methods.
• Training Document Lifecycle Management:
• Create and update Course Catalog.
• Manage the organization and publication of training documents.
• Analyze user interaction data, adoption trends, and engagement metrics from the DAP platform to identify areas for improvement and provide stakeholders with regular reports highlighting progress, challenges, and opportunities.
• Document lessons learned and best practices to enhance future change management initiatives.

Qualifications & Requirements

• Any Bachelor’s / Master’s degree with STEM/ Finance.

Soft Skills & Abilities

• Analytical Thinking
• Service & Result Focused
• Creative Thinking
• Initiative & Accountability
• Continuous Improvement

Desirable Skills/Certifications

• Microsoft Power Platform (Power BI, Power Apps, Power Automate)
• Python
• DAP (WalkMe or WhatFix)
• SAP Certificates