Customer Support (International Chat Process)
TP
Mohali0–3 yrs2h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years · Any graduate
- Must know
- Customer serviceSalesWindowsTroubleshooting
- Work
- On-site in Mohali · internship
- Pay
- ₹3.5–3.75 LPA
- Skill demand
- Customer service84%Troubleshooting11%Sales7%Windows1%of 149 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
We are seeking dynamic, result-oriented individuals to join our International Chat Support & Upselling team. In this role, you will be the digital face of the company, assisting global customers with their web hosting, domain registration, and digital product needs. Your primary focus will be delivering world-class customer service while identifying opportunities to upsell and recommend right-fit products to add value to the customers business journey.
Key Responsibilities
- Interact with international customers via live chat to resolve product queries, technical issues, and billing questions.
- Understand customer business goals and proactively recommend relevant products, upgrades, and add-ons (domains, hosting, security, etc.).
- Meet and exceed daily/monthly service level agreements (SLAs), customer satisfaction (CSAT) scores, and sales targets.
- Multi-task efficiently between multiple chat windows while diagnosing and troubleshooting issues accurately.
Requirements & Tech Stack
- Graduation is mandatory (Any stream).
- Both Freshers and Experienced professionals are welcome to apply.
- Immediate joiners are strongly preferred.
- Must be comfortable working in a 24/7 environment with rotational shifts and rotational weeks off.
Perks & Benefits
- Competitive fixed salary of 3.8 LPA + attractive performance-based sales incentives.
- Dedicated cab facility provided only for female candidates working during night shifts.
- Global exposure by working with an industry-leading international brand.
- Strategic training and immense career growth opportunities in the e-commerce and cloud domain.