Customer Support Executive, Karnataka
Tecell
IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceTroubleshootingOperationsHelp deskCRM
- Work
- On-site in India
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%Operations15%Troubleshooting11%Help desk10%of 149 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
This is a remote internship role for a Customer Support Executive – Karnataka. The intern will respond to customer inquiries through online channels, phone, and email, ensuring timely and accurate support for Tecell’s EV charging solutions and CMS platform.
Key Responsibilities
- Respond to customer inquiries through online channels, phone, and email.
- Provide timely and accurate support for Tecell’s EV charging solutions and CMS platform.
- Troubleshoot basic technical issues.
- Escalate complex problems to the appropriate teams.
- Track support requests to resolution.
- Maintain customer satisfaction by providing clear communication.
- Document customer interactions.
- Follow established support processes and service-level guidelines.
- Collaborate with operations and technical teams to share customer feedback and contribute to improvements in products and services.
Requirements & Tech Stack
- Experience or aptitude in managing Online Support channels.
- Experience or aptitude in maintaining high levels of Customer Satisfaction.
- Basic Technical Support capabilities, including understanding of software or technology products and ability to follow troubleshooting steps.
- Good written and spoken English.
- Knowledge of Kannada or other regional languages in Karnataka is an advantage.
- Ability to learn quickly.
- Ability to follow structured processes.
- Ability to work independently in a remote environment.
- Comfort with using CRM tools, ticketing systems, or helpdesk platforms.
- Proficiency in common office and communication software.
- Interest in EVs, clean energy, or tech-enabled services.
- Willingness to work flexible hours if required for customer coverage.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear, professional communication.
- Education in engineering, computer science, business, or a related field is preferred, but candidates from other disciplines with relevant skills are encouraged to apply.