Payment Processor

Key Responsibilities

• Accept, document, and issue requested receipts for payments made in person, over the phone, online, or through the mail.
• Verify signatures on all documents, transactions, or other paperwork.
• Examine currency for counterfeiting.
• Monitor assigned accounts and respond to inquiries regarding charges, balances, due dates, and late fees.
• Research payment posting issues, such as misapplied payments, missing items, or duplicate payments.
• Process necessary adjustments or corrections.
• Generate deferments when necessary.
• Manage customer accounts and resolve customer issues, complaints, and problems in a quick, efficient manner.
• Escalate difficult or complex problems to a manager, as necessary.
• Prepare bank deposits, checking for accuracy and reconciling any errors.
• Create financial reports, as requested.
• Ensure compliance with all University and department policies and procedures and Federal guidelines with respect to disbursal of any refund, loan check, or any other type of monetary transaction involving student accounts.
• Advise management of inconsistencies with and recommend modifications to department policies and procedures.
• Report any maintenance issues for parking lots/structures, safety/suspicious behavior, including communication with dispatch and submitting work orders to Facilities Services.
• Receive approval and coordinate impound (boot) of vehicles with 3 or more outstanding violations and entering all information into T2 Flex Systems.
• Assist in providing motorist services such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors in understanding regulations and parking availability, and jump-starting vehicles.
• Perform other related duties as assigned or requested.

Requirements & Tech Stack

• Knowledge of applicable federal, state, local, and University laws and policies.
• Demonstrated customer service skills.
• Ability to handle and balance cash.
• Ability to process or learn to process credit card payments and transactions.
• Strong math skills.
• Strong data entry skills with ability to process high volumes of transactions accurately.
• Basic accounting.
• Ability to communicate effectively in English.
• Presents oneself professionally.
• Valid CA driver's license.
• Must participate in the Department of Motor Vehicles (DMV) Pull Notice System.
• Proficiency in Word.
• Proficiency in Excel.

Qualifications

• High School Diploma or equivalent.
• 6 months – 1 year of experience.

Preferred Qualifications

• 1 year of customer service experience in a fast-paced transportation environment.
• Ability to oversee student, temporary, and/or resource workers.
• Cash handling experience in a similar environment.
• Ability to collect and analyze data.