Associate, DB Ops

About the Role

An Associate is responsible for the processing of transactions, events, or data within a functional team. An Associate will be a Subject Matter Expert (SME), interacting with and guiding the team in delivering client expectations within defined guidelines.

Key Responsibilities

• Guiding the team in executing day-to-day tasks within defined guidelines.
• Interacting with analysts to ensure process and procedure adherence.
• Providing training to new joiners for rapid onboarding.
• Interacting with and educating business stakeholders on team processes and procedures.
• Ensuring timely, complete, and accurate processing of transactions, including performing relevant controls.
• Applying all internal and external policies, guidelines, and regulatory requirements, adhering to agreed SLAs, KRIs, KPIs, and quality measures.
• Building and maintaining relationships with front office clients to serve as a point of contact for time-critical, complex, or regulated tasks.
• Providing input to product/function development to enhance offerings based on changing client needs and market trends.
• Escalating operational, regulatory, and other risks to line management and functional leads, and contributing to mitigation or control solutions.
• Working effectively within the team, providing support and guidance to colleagues to foster continuous improvement.

Requirements & Tech Stack

Shift Timings: APAC/Europe/US

Qualifications

• Bachelor Degree from an accredited college or university (or equivalent).
• Good command over English language (written & spoken).
• Needs to be self-driven with the ability to undertake initiatives.
• Strong interpersonal / negotiations skills.

Experience / Exposure

• Relevant experience in one or more specific technical areas; reconciliations experience will be an added advantage.
• Product and system knowledge in the product line.
• Basic analytical skills.
• Flexible regarding production problem-solving.
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate.
• Ability to work in virtual teams and in matrix organizations.
• Excellent team worker, able to work in virtual global teams and a matrix organization.
• Ability to work in a fast-paced environment, keep pace with technical innovation, and maintain a broad understanding of the GBS offering.
• Open-minded, able to share information, transfer knowledge, and expertise to team members.