Client Servicing Intern

About the Role

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our Services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Key Responsibilities

• Work cross-functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Make visits to our customers to identify opportunities for growth within our platform.
• Manage all reporting about the health of customers' accounts.

Desired Candidate Profile

• Knowledge of SEO, on-page and off-page activities, factors that influence organic growth in SERP.
• Strong awareness of Google Algorithm updates.
• Expertise with Excel Reporting (Filters, Vlookup, Calculation Formulas, Pivot, Graph, Chart).
• Well-versed with web analytics and presentation tools.
• Excellent written and oral communication skills.

Qualifications

• Strong communication and interpersonal skills.
• Articulate and well accustomed to a client-facing role.
• Willingness and ability to travel.