CHB Operations Associate

About the Role

As a CHB Operations Associate, you will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, ensuring customers’ imports move smoothly, compliantly, and on time.

Key Responsibilities

• Take ownership of daily customs brokerage operations for assigned customers.
• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer Standard Operating Procedures (SOPs) as needed.
• Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs.

Requirements & Tech Stack

• 6–12 months of customs brokerage or related industry experience.
• Strong verbal and written communication skills.
• Highly organized, detail‑oriented, and comfortable working under pressure.
• Ability to manage multiple priorities in a fast‑paced environment.
• Team‑focused mindset with a strong sense of ownership and accountability.
• Customs House Broker License preferred but not required.

Qualifications

• At least 2 years in a CHB or operational support environment preferred.
• Bachelor’s degree preferred (or equivalent work experience).

Locations Available

• Atlanta, Georgia
• Charlotte, North Carolina
• New York, New York
• Florham Park, New Jersey
• Baltimore, Maryland
• Los Angeles, California