E-Commerce Supervisor, Full Time

About the Role

Whole Foods Market is seeking a Supervisor, WFMOA: E-Commerce to join their fast-growing program focused on nourishing people and the planet through record-setting grocery delivery services. This role requires a talented, resilient, and purpose-driven individual passionate about quality products and great customer service.

Key Responsibilities

• Ensuring a safe work environment for all Team Members.
• Reviewing work forecasts and upholding productivity and utilization requirements to meet WFMOA objectives.
• Partnering with other departments to ensure timely process flow and meet customer order times.
• Proactively identifying and leading process improvement initiatives.
• Balancing labor to ensure an efficient shift while meeting all production goals.
• Embracing a start-up mentality and emphasizing "have fun."
• Ensuring Team Members are properly trained and prepared.
• Assisting Team Leadership in implementing and administering processes and daily work flow, including reporting and task delegation in areas of productivity, quality, safety, and customer service.
• Supporting Team Members and Team Leadership to ensure daily operations run smoothly.
• Coordinating process flow to ensure products are dispatched on time to meet online customer delivery promises.
• Maintaining awareness of in-store customer needs and directing Team Members to satisfy and delight customers, responding promptly to customer requests and questions.
• Directing and assigning job duties for Team Members.
• Partnering with leadership in all areas to ensure successful and continuous operations.
• Training, auditing, and supporting Team Members to perform WFMOA standard operating procedures.
• Ensuring Team Members have the proper tools for their jobs and communicating repair or replacement needs to leadership.
• Reporting and escalating systemic issues in a timely manner.
• Demonstrating and/or performing shopping duties to support Team Members and WFMOA needs.
• Reviewing and honoring Standard Operating Procedures according to WFMOA practices.
• Identifying, addressing, and resolving safety issues.

Requirements & Tech Stack

• High School diploma or equivalent.
• 6+ months retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Preferred Qualifications

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company.
• Demonstrated exceptional level of knowledge surrounding products, item location, pricing, and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

Wage Range: $21.00-$31.50 Hourly, commensurate with experience.

Benefits include eligibility for store discount, paid time off, financial wellness, health & wellness support programs, and other Team Member perks.