Customer Service Warehouse Associate

About the Role

Ewing Outdoor Supply is a fourth-generation, family-owned wholesale landscape, irrigation, and outdoor supply company seeking dependable, customer-focused team members for its operations team. This foundational role involves customer service, warehouse operations, inventory support, local deliveries, and sales assistance. It's ideal for individuals who enjoy being active, working both indoors and outdoors, and contributing to a fast-paced, team-oriented environment. The company provides comprehensive training, and prior industry experience is not required.

Key Responsibilities

This role supports the day-to-day operations in a fast-paced wholesale environment serving contractors and industry professionals.

• Customer Service & Sales
• Greet customers, answer calls, field questions, and build customer relationships.
• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.
• Warehouse & Yard Operations
• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
• Maintain a clean, organized, well-stocked, and welcoming warehouse and yard, following all equipment and material-handling safety standards.
• Inventory Management
• Receive and stock deliveries and transfers.
• Assist with cycle counts and inventory accuracy checks.
• Delivery and Transportation
• Load and unload materials using company delivery vehicles, following all safety protocols.
• Safely deliver customer materials in company delivery vehicles to local job sites, providing customer service upon arrival.

Requirements & Tech Stack

• Valid driver's license and clean driving record.
• Ability to lift 50-75 lbs regularly.
• Comfortable working indoors and outdoors.
• Strong work ethic and reliability.
• Basic math and communication skills.
• Eagerness to work as a team and deliver world-class customer service.
• Comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
• Comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Excellent organizational and time management skills.
• Good driving record with no traffic violations.

Preferred Qualifications

• Warehouse associate experience.
• Delivery driver experience.
• Forklift Certification.
• Knowledge of irrigation, plumbing, or landscape materials.
• Bilingual (Spanish & English).
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions.
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
• Knowledge of inventory stocking procedures.