AR Caller

About the Role

The AR Caller is a full-time, on-site role based in New Delhi. This position is responsible for contacting insurance companies and other payers to follow up on outstanding claims, resolve denials, and ensure timely reimbursement.

Key Responsibilities

• Contacting insurance companies and other payers to follow up on outstanding claims.
• Resolving denials.
• Ensuring timely reimbursement.
• Reviewing patient accounts.
• Verifying claim status.
• Documenting call outcomes.
• Updating account information in relevant systems.
• Working closely with billing, coding, and collections teams to escalate complex issues.
• Clarifying payer requirements.
• Supporting accurate and compliant claim resolution.
• Meeting productivity and quality targets.
• Maintaining clear communication.
• Contributing to continuous improvement of AR processes.

Requirements & Tech Stack

• Healthcare billing software
• Spreadsheets
• Other digital tools

Qualifications

• Experience in accounts receivable follow-up, denials management, and revenue cycle processes in a healthcare or medical billing environment.
• Strong communication skills for speaking with payers, documenting interactions, and collaborating with internal teams.
• Basic understanding of medical billing concepts, insurance terminology, and claim workflows.
• Exposure to coding practices is an advantage.
• Comfort with using healthcare billing software, spreadsheets, and other digital tools.
• Ability to learn new systems quickly.
• Attention to detail.
• Problem-solving abilities.
• A structured approach to managing multiple accounts and deadlines.
• Willingness to work on-site in New Delhi and maintain consistent full-time availability.
• Prior experience in US healthcare AR calling or related international medical billing processes is preferred but not mandatory.
• Relevant educational background in commerce, business, healthcare administration, or a related field is beneficial.