Voice Process Executive
Lyros Technologies Pvt Ltd-CMMI Level 3
Hyderabad, Telangana, India2h agovia LinkedIn
Lyros Technologies Pvt Ltd - CMMI Level 3
Key Responsibilities
- Handling customer inquiries.
- Providing information about products and services.
- Resolving issues efficiently.
- Managing inbound and outbound calls.
- Addressing customer concerns.
- Documenting interactions in our CRM system.
Requirements & Tech Stack
- Proficiency in international and domestic voice processes.
- Excellent verbal communication.
- Strong understanding of customer service principles.
- Strong problem-solving abilities.
- A positive attitude.
- Ability to work in a fast-paced environment.
Qualifications
- Experience in both international and domestic voice processes.
- Excellent communication skills.
- A customer-centric approach.