Associate, Federal ServiceNow Business Analyst
KPMG US
Washington, DC1–2 yrs2h agovia LinkedIn
Posted 13 Nov 2026, 12:49 ET
This job at a glance
- Who can apply
- 1–2 years of experience · Bachelor's degree
- Must know
- Stakeholder managementBusiness analysisProduct managementHelp deskAgileProject management
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Listed
- Nov 13, 2026 · still open
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About the Role
KPMG is currently seeking an Associate to join their Federal Advisory practice.
Key Responsibilities
- Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition.
- Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date.
- Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery.
- Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements.
- Create Wireframes / Mockups for the user stories.
- Develop and maintain user stories leveraging ServiceNow.
- Communicate requirements so that development teams can work effectively.
- Ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise.
- Analyze and verify requirements against existing and planned product capabilities.
Requirements & Tech Stack
- Familiarity with implementing solutions on the ServiceNow platform.
- Solid understanding of Agile processes and methodologies, including the ability to properly write user stories and break down large stories into component parts.
- Experience of using business analysis tools/techniques to design and deliver business change.
- Experience with requirements elicitation or the configuration of the ServiceNow platform.
- Ability to travel as required to support firm engagements.
- Applicant must possess a U.S. Government Secret clearance.
Qualifications
- A minimum of one year of ITSM or ServiceNow project management experience.
- U.S. Federal government consulting experience preferred.
- Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university.