Onsite Business Analyst
CLVG Consulting Inc. - SBA 8(a), WOSB
Arlington, VA0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Bachelor's degree
- Must know
- OperationsBusiness analysisProduct managementAccountingStakeholder managementCustomer service
- Work
- On-site in Arlington
- Pay
- Not stated by the employer.
- Skill demand
- Business analysis89%Operations65%Product management15%Accounting8%of 62 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
This is an onsite Business Systems Analyst role supporting software operations, with a focus on Microsoft-based applications, workflows, and integrated business processes.
Key Responsibilities
- Business Analysis & Requirements Management
- Serve as the onsite Business Systems Analyst supporting software operations.
- Engage directly with end users, functional leads, and application support leadership to gather, document, and validate business requirements for system enhancements, process improvements, and new capabilities.
- Translate user needs into clear functional specifications, user stories, acceptance criteria, and process documentation.
- Conduct gap analyses to identify system limitations, workflow inefficiencies, and opportunities for optimization across the Microsoft application environment.
- Support configuration, testing, and deployment of Microsoft application updates.
- User Support, Training & Knowledge Management
- Provide onsite support for Tier 1 and Tier 2 functional support for Microsoft applications.
- Develop and deliver user training sessions, quick reference guides, and process documentation.
- Maintain and update application support Wiki content, SOPs, and Knowledge Base articles.
- Serve as the content owner for business process documentation.
- Process Monitoring, Data Integrity & System Performance
- Monitor system performance, user activity trends, and workflow bottlenecks.
- Support data validation, quality checks, and reconciliation activities.
- Recommend process improvements, automation opportunities, and configuration adjustments.
- Assist in coordinating and validating system maintenance activities, updates, and patches.
- Ticket, Workflow & Change Management
- Manage and track functional support tickets through designated systems.
- Analyze ticket trends to identify recurring issues, training needs, or system enhancement opportunities.
- Support change management activities, including impact assessments, stakeholder communication, and User Acceptance Testing (UAT).
- Develop and refine SOPs, workflows, and process maps.
- Collaboration, Stakeholder Engagement & SME Support
- Collaborate closely with technical teams, system engineers, and Microsoft specialists.
- Act as a liaison between end users and technical teams.
- Serve as a Business Systems SME providing guidance on system capabilities, best practices, and process alignment.
- Participate in working groups, requirement review sessions, and operational planning meetings.
- Professionalism & Customer Service
- Deliver onsite support in a professional, courteous, and mission-focused manner.
- Maintain diplomacy, tact, and strong communication skills.
- Uphold high standards of customer service, responsiveness, and accountability.
- Perform additional duties as assigned.
Requirements & Tech Stack
- Onsite 5 days a week
- Microsoft platforms, such as Microsoft 365, SharePoint, Teams, Power Platform, or other enterprise Microsoft applications.
Qualifications
- Must be U.S. Citizenship.
- Active Secret Clearance (or the ability to maintain one) is required; Interim Secret acceptable at onboarding.
- Bachelor’s degree in business, Information Systems, Analytics, Computer Science, or a related field.
- Strong analytical and problem‑solving skills.
- Excellent communication skills.
- 0–3 years of experience in business analysis, requirements gathering, workflow documentation, or functional system support.