Community Health Worker

Key Responsibilities

• Conducts chronic disease care management, including but not limited to depression & anxiety.
• Offers community outreach and health education to individuals & groups.
• Links community members to health & social services.
• Engages in inter- and intra- agency collaborative efforts to improve individual & community health.
• Assists with chronic care management by providing patient follow-up services and documenting patient outcomes, educating patients, and facilitating support groups.
• Acts as a mentor/coach to less experienced Community Health Workers assisting with training during the certification course.
• Works with patients both in person and telephonically to assess and address patient needs.
• Engages in intra- and inter-agency collaboration by coordinating patient care across health systems and navigating community resources.
• Advocates for patients and community members.
• Provides community health education and outreach to inform individuals, families, and local agencies about health and wellness services.
• Assists with health fair events.
• Provides culturally aware social support and assistance with capacity building/motivational support.
• Acts as a health care coach, including self-management support and goal setting.
• Tracks and maintains a database of community outreach activities for grant tracking and reporting.
• Adapts behavior to the specific patient population, including respect for privacy, method of introduction, adapting explanations of services, requesting permissions, and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements applicable to the assigned area of responsibility and ensures compliance.

Requirements & Tech Stack

• High School diploma or equivalent.
• Computer skills and dexterity required for data entry and retrieval of information.
• Proficient with Windows-style applications, various software packages specific to the role, and keyboard.

Qualifications

• Community Health Worker training certificate must be obtained within 1 year of hire.
• CPR certified.
• 1 year of experience working or volunteering in community-based programs with direct client interaction (Preferred).

Knowledge, Skills, and Abilities (KSAs)

• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Ability to communicate with individuals to educate and facilitate problem-solving.
• Strong interpersonal skills and ability to work with community members from diverse backgrounds.
• Ability to work independently.
• Organizational skills and ability to maintain a database.

Physical and Environmental Demands: Light Work (Exerting up to 20 pounds of force occasionally).

Normal routine involves no exposure to blood, body fluid or tissue.

Incumbent has no occupational risk for exposure to communicable diseases.

Potential occupational risk for exposure to hazardous medications or hazardous waste within a healthcare setting.