Infotainment Engineer I

About the Role

Hyundai's North American Quality Center (NAQC) is seeking an Engineer I for the Infotainment Team. NAQC is the quality arm for Hyundai Motor Group (HMG)'s North American vehicle models and aims to enhance Hyundai's position as a leading automotive manufacturer by delivering uncompromising quality.

The Position

The Infotainment Engineer I will focus on the continuous development and enhancement of infotainment systems for Hyundai, Genesis, and Kia vehicles through field and on-site investigations, and root cause analysis of infotainment-related issues.

Key Responsibilities

• Participate in quality gate audits with affiliates, vendors, and HMG teams to evaluate test software, identify quality issues, and verify resolution plans.
• Utilize warranty claim analysis and severity assessments to conduct quality investigations on Genesis, Hyundai, and Kia vehicles and their infotainment/electronic systems.
• Plan and conduct comprehensive end-to-end testing for connected car services.
• Execute field and on-site investigations to identify, analyze, replicate, and resolve quality-related issues for infotainment systems.
• Conduct evaluations of prototype vehicles to identify and address potential quality issues before product launch.
• Develop test cases for new system evaluations to assess infotainment systems.
• Publish technical reports on infotainment system evaluations and investigations for HMG R&D and Quality teams.
• Perform failure analysis on infotainment and electrical components to diagnose issues and share findings with vendors and quality divisions.
• Provide technical support and participate in product evaluation programs with NA sales affiliates and assembly plants.
• Conduct Over-The-Air (OTA) update validations for market deployment readiness.
• Support dealers and vendors with infotainment-related issues by performing root cause analysis and providing solutions.
• Perform supplier audits to ensure NA meets HMG's quality standards.
• Identify market trends through customer feedback, external indices (e.g., J.D. Power, Consumer Reports), customer forums, and automotive syndicated studies.
• Collaborate with stakeholders (HMG R&D, suppliers, quality departments) to resolve quality-related issues.
• Travel up to 30% of the time, domestically and internationally.

Requirements & Tech Stack

• Infotainment systems
• QA/QC/QI experience
• Familiarity with Vector CANalyzer/CANoe/CANape, Oscilloscope, and Spectrum analyzer
• Root cause analysis skills
• Experience conducting field and on-site investigations
• Familiarity with testing, validation, research, and benchmarking activities for infotainment systems
• Proficiency in Microsoft programs (Excel, Outlook, PowerPoint, Word)
• Project management experience
• Valid Driver's License and satisfactory driving record

Qualifications

• Bachelor’s degree in computer science, mechanical engineering, or electrical engineering
• Ability to explain technical topics to technical and non-technical stakeholders.
• Ability to perform additional projects and tasks as assigned.
• Excellent time management, self-management, and organization skills.
• Strong written, oral, and interpersonal skills.
• Attention to detail.