Apprentice, Desktop Support

Apprenticeship Program

StoneX Group Inc. is a global financial services firm connecting clients to markets and talent to opportunity.

About the Role

This apprenticeship focuses on the global support of desktop and laptop systems, including break/fix services, operating system and application loading, configuration, and administrative duties.

Key Responsibilities

• Collaborate with Business, IT Operations, and IT Applications teams to resolve desktop issues, manage configurations, and apply updates.
• Monitor the Incident Management System ticketing queue to prioritize, allocate, and ensure timely resolution of tickets.
• Interface with partner teams to define application purposes, hardware/application dependencies, and support standards.
• Follow best practices for desktop support with a focus on continuous improvement.
• Perform hardware & software installs, desk moves, adds, and changes.
• Apply troubleshooting and problem-solving skills to assist users with desktop hardware and application issues.
• Participate in project User Acceptance Testing (UAT) for desktop dependencies.
• Work with IT Leadership on continuous improvement of customer satisfaction.

Requirements & Tech Stack

• Virtual Desktop Administration
• Windows Desktop Administration (Win 10/11)
• Work with Service Desk, Application Support, and infrastructure teams for incident management.
• Evaluate critical systems, prioritize workflow, and determine solutions.
• Interpret and apply laws, regulations, and policies.
• Read and understand technical manuals.
• Work for extended periods at a keyboard/terminal.
• Work flexible hours, including weekends and evenings.
• Ability to lift, squat, bend, and twist to install desktop equipment up to 50lb.
• O365 Product Suite
• Microsoft SCCM
• Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
• General knowledge of infrastructure security, including Windows, Unix/Linux, desktop, and mobile.
• ITIL Processes and Procedures

Qualifications

• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Strong communication skills, curiosity, and a willingness to learn and grow in a fast-paced engineering environment.
• Strong written and verbal communication skills.
• Effective interpersonal skills and a collaborative approach.
• High attention to detail and strong organizational ability.
• Analytical mindset and curiosity about data-driven marketing.
• Desired: Completing Bachelor’s or Master’s degree in Computer Application (BCA/MCA, BSc/MSc) by July/August 2027.
• Required: Availability for a full-time 6-month apprenticeship from January 18, 2027, to July 31, 2027.

Working Environment

• Minimum 4 days per week in the office.