Network & Svcs Operation Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About the Role

Network & Svcs Operation Associate

Key Responsibilities

• Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact within your own team and direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Act as an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Note: This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Network Billing Operations - Problem Management
• PC literate with experience of MS Office
• Good networking knowledge
• Problem Management - P3

Qualifications

• Any Graduation
• Strong communication skills, ability to interact with internal and external customers and their peers during problem determination process via email and phone
• Ability to pay attention to detail, to make conscious effort to understand causes and to address issues
• Problem solver with very good analytical skills, able to spot issues that need to be investigated
• Good Customer Support Experience preferred
• Negotiation skills to ensure customer satisfaction in alignment with business objectives
• Time management skills, ability to track work independently and in a timely manner