Specialist, Malyalam
GenY Medium
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- MarketingExcel
- Nice to have
- Social media
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Excel30%Marketing14%Social media2%of 100 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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Job Title: ORM Specialist – Malayalam
Department: Digital Marketing / Online Reputation Management
Location: Hyderabad
Employment Type: Hybrid
About the Role
We are looking for a detail-oriented and proactive ORM Specialist with strong Malayalam and English language skills to manage online brand reputation, monitor customer conversations, and engage with audiences across digital platforms. The candidate should be proficient in reading and writing both Malayalam and English and be capable of responding to customer queries, feedback, and reviews professionally.
Key Responsibilities
- Monitor and manage brand mentions, customer feedback, reviews, and conversations across social media platforms and online channels.
- Respond to customer queries, comments, complaints, and reviews in Malayalam and English.
- Draft accurate, engaging, and grammatically correct responses in both languages.
- Track online conversations and identify potential reputation-related issues.
- Escalate negative feedback, sensitive complaints, and critical issues to the concerned teams.
- Maintain consistency in brand communication and ensure timely responses.
- Prepare daily/weekly ORM reports, tracking customer sentiment, engagement, and recurring concerns.
- Identify trends in customer feedback and share actionable insights with the internal team.
Requirements & Tech Stack
- Good understanding of social media platforms such as Instagram, Facebook, YouTube, Google My Business (GMB).
- Basic knowledge of MS Excel or Google Sheets.
Qualifications
- Graduate in any discipline.
- Must be proficient in reading and writing Malayalam and English.
- Strong written communication and comprehension skills in both languages.
- Ability to handle customer feedback and online conversations professionally.
- Strong attention to detail and ability to work independently.
Preferred Qualifications
- 6 Months to 1 year experience in Online Reputation Management (ORM), social media management, or customer engagement.
- Experience handling customer reviews, comments, and brand communication.
- Understanding of social media trends and online community engagement.
What We’re Looking For
Someone who is proactive, responsive, and passionate about digital communication, with the ability to connect with Malayalam-speaking audiences while maintaining a consistent brand voice.