Systems Administrator

About the Role

Acuity, Inc. is seeking a motivated Tier 1 Systems Administrator to support a mission-focused federal technology environment. This is an opportunity for a recent college graduate, transitioning military professional, or early-career technologist eager to build hands-on experience supporting enterprise systems and users. The ideal candidate is smart, articulate, curious, customer-service oriented, and eager to learn.

Key Responsibilities

• Provide Tier 1 technical and systems administration support within a federal enterprise environment.
• Assist with the administration, monitoring, maintenance, and troubleshooting of Windows-based systems and applications.
• Support user accounts, permissions, password resets, and access management using Microsoft Active Directory and related tools.
• Assist with Windows Server, Microsoft 365, SharePoint, Azure, and other Microsoft enterprise technologies.
• Troubleshoot basic hardware, software, operating system, network connectivity, and application issues.
• Respond to user incidents and service requests in a timely, professional, and customer-focused manner.
• Document issues, troubleshooting steps, and resolutions within the program's ticketing or IT service management system.
• Escalate more complex technical issues to senior administrators or engineering teams while providing complete and accurate troubleshooting information.
• Assist with system patching, software installation, configuration, vulnerability remediation, and routine maintenance activities.
• Support workstation, server, and application configuration activities as assigned.
• Follow established security, configuration management, change management, and operational procedures.
• Develop familiarity with enterprise technologies such as Microsoft SQL Server, Microsoft 365, SharePoint, Azure, SCCM/endpoint management tools, virtualization, and scripting.
• Participate in technical training and actively develop new systems administration skills.
• Work collaboratively with engineers, administrators, cybersecurity personnel, service desk teams, and government customers.
• Proactively identify opportunities to improve processes, documentation, and customer support.
• Take ownership of assigned tasks and follow them through completion.

Requirements & Tech Stack

• Familiarity with Microsoft Windows operating systems.
• Basic understanding of one or more of the following:
• Windows Server
• Active Directory
• Group Policy
• Microsoft 365
• Azure
• SharePoint
• Networking concepts
• Virtualization
• PowerShell or other scripting languages
• US Citizen and must be eligible to obtain and maintain the U.S. Government security clearance.
• Foundational knowledge of computer systems, operating systems, networking, or systems administration gained through coursework, internships, military experience, certifications, labs, help desk experience, or other hands-on technical experience.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or another related technical discipline.
• Demonstrated technical aptitude and ability to learn new technologies quickly.
• Strong analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Professional, customer-service-oriented approach when working with users and teammates.
• Ability to clearly explain technical information to both technical and nontechnical users.
• Self-motivated with a willingness to ask questions, seek out answers, and take initiative.
• Ability to work effectively both independently and as part of a technical team.
• Strong attention to detail and commitment to completing tasks accurately.
• Demonstrated reliability, accountability, and willingness to take ownership of assigned work.
• Ability and willingness to continuously learn and develop technical skills.

Preferred Qualifications

• Internship, military, help desk, technical support, systems administration, networking, cloud, or cybersecurity experience.
• Hands-on experience from a university lab, home lab, certification program, or personal technical projects.
• Exposure to Windows Server administration.
• Experience with Active Directory, Group Policy, DNS, DHCP, or user-account administration.
• Exposure to Microsoft Azure or Microsoft 365.
• Familiarity with SharePoint, SQL Server, SCCM/Microsoft Endpoint Configuration Manager, or Intune.
• Basic PowerShell, Python, Bash, or other scripting experience.
• Familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox.
• Experience using ServiceNow, Remedy, Jira, or another ticketing/ITSM platform.
• Exposure to system patching, vulnerability scanning, endpoint security, or cybersecurity practices.
• CompTIA A+, Network+, Security+, Microsoft, Azure, or similar certifications.

Shifts

• Front end days: 6 am to 6:30 pm local time. Sunday, Monday, Tuesday, and every other Wednesday.
• Back end nights: 6 pm to 6:30 am local time. Thursday, Friday, Saturday, every other Wednesday.

Salary Range

$60,000.00 - $80,000.00 / Year