IT Support Technician
J-Mack Technologies, LLC
Washington, DC0–7 yrs1h agovia LinkedIn
Posted 14 Nov 2026, 14:36 ET
This job at a glance
- Who can apply
- New grads and up to 7 years · Diploma
- Must know
- AgileMicroservicesAWSGitJiraHelp desk
- Nice to have
- SQLPostgreSQLMySQL
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Listed
- Nov 14, 2026 · still open
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About the Role
J-Mack Technologies, LLC is seeking motivated and detail-oriented IT Support Technicians, specifically Data Technicians, for entry-level roles. Selected candidates will be assigned to functional areas based on organizational needs and individual qualifications.
Key Responsibilities
- Data Management:
- Work within a team to maintain and implement complex databases under lead guidance.
- Assist with the planning and engineering of organizational databases.
- Monitor performance, scalability, and security.
- Evaluate existing database design for necessary updates and integration requirements.
- Ensure final solutions meet organizational needs.
- Assist with installation, maintenance, and administration of an RDMS such as PostgreSQL, Oracle, MySQL, or SQL Server (Oracle preferred).
- Design and develop SQL queries and reports to retrieve data under lead guidance.
- Work within a team-oriented, collaborative, agile environment.
- Manage multi-discipline triage calls.
- Familiarity with database partitioning and microservices.
- Familiarity with Cloud-native database solutions, including Amazon Web Services (AWS) Relational Database Service (RDS) and DynamoDB.
Requirements & Tech Stack
- Basic proficiency with computers, software applications, and common business systems.
- Ability to follow written instructions, scripts, and established procedures accurately.
- Strong attention to detail and data entry accuracy.
- Clear and effective communication and interpersonal skills.
- Ability to work under supervision and escalate issues appropriately.
- Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment.
- Experience with tools such as ServiceNow, GitHub, Jira.
Qualifications
- High school diploma or equivalent required.
- Associate degree or technical certification preferred.
- Prior experience in any of the functional areas listed above is desirable.
- Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.