Technical Support Engineer
Booz Allen Hamilton
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- System designTroubleshootingCompTIA Security+
- Nice to have
- Operations
- Work
- On-site in Fayetteville
- Pay
- $55.3K–$126K a year
- Skill demand
- Troubleshooting91%Operations46%System design2%CompTIA Security+2%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
As a Technical Support Engineer, you will help maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. These simulators are in different locations throughout the country, and you will be responsible for managing the network, maintaining an Authority to Operate (ATO), improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation. You will provide the first line of technical support for warfighters, working within a technically versatile team.
During training events, you will provide Tier 1-2 troubleshooting across hardware, software, and network issues on local air and ground simulation systems and multiple outstation systems. This includes diagnosing problems, restoring systems, and escalating complex issues with clear documentation. You will perform day-to-day operational checks and preventative maintenance, support operations in a Live, Virtual, and Constructive (LVC) environment, and track recurring deficiencies. You will also help keep geographically separated systems updated and compliant with current training requirements, and build and install new simulators and networks.
Key Responsibilities
- Tier 1-3 troubleshooting during operations
- Hardware installs
- Lifecycle management
- Software releases and deployment
- Tier 1-2 troubleshooting across hardware, software, and network issues during training events
- Diagnosing problems quickly and restoring systems
- Escalating complex issues with clear documentation
- Performing day-to-day operational checks and preventative maintenance
- Supporting operations in a Live, Virtual, and Constructive (LVC) environment
- Tracking recurring deficiencies
- Keeping geographically separated systems updated and compliant
- Building and installing new simulators and networks
Requirements & Tech Stack
- Experience working on complex networked distributed systems
- Experience supporting and collaborating with DoD operational personnel
- Ability to create technical documentation
- Ability to troubleshoot and resolve issues with basic network and operating systems
- Ability to travel up to 25% of the time
- TS/SCI clearance
- HS diploma or GED
- Security+ Certification
Nice to Have
- Experience supporting distributed mission operations training
- Experience with programming or scripting languages
- Knowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACE
Additional Information
- Clearance: TS/SCI clearance is required.
- Compensation: $55,300.00 - $126,000.00 (annualized USD)
- Work Model: May require occasional in-person work at a Booz Allen or customer facility, even if listed as remote.
- Candidate AI Usage Policy: The use of AI or other tools to assist with responses during interviews is prohibited unless permission is explicitly provided.
- Identity Verification: Identity verification using biometrics and AI will be part of the hiring process. You are expected to be on camera during interviews and assessments.