International Voice Process
IntouchCX
Hyderabad0–3 yrs3h agovia Naukri
Walk-in drive · Sat 7 Nov · 11.30 AM - 5.00 PM
Building 16, Backside of Inorbit Mall, Mindspace, Hyderabad Map
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Lead generation
- Work
- On-site in Hyderabad · internship
- Pay
- ₹2.5–3.75 LPA
- Skill demand
- Lead generation9%of 99 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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Job Title: International Voice Process Executive
Company: IntouchCX
Location: Hyderabad
Employment Type: Full-time
Work Mode: Work from Office
Shift: Rotational / Night shifts
About the Role
We are hiring International Voice Process Executives to handle customer interactions with international clients. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering a professional customer experience over the phone.
Key Responsibilities
- Handle inbound and/or outbound calls from international customers.
- Understand customer concerns and provide appropriate solutions.
- Maintain professional and courteous communication throughout the interaction.
- Resolve customer queries within defined turnaround times.
- Follow company processes, quality standards, and compliance guidelines.
- Meet individual and team targets for productivity, quality, and customer satisfaction.
- Escalate unresolved issues to the appropriate department.
Requirements & Tech Stack
- Basic computer knowledge.
Qualifications
- Excellent spoken English and communication skills.
- Comfortable communicating with international customers.
- Good listening and problem-solving skills.
- Willingness to work in rotational/night shifts.
- Only Experienced candidates can apply.
- Candidates with international BPO/customer-support experience will be an advantage.