Medical Assistant Orthopedic Surgery

About the Role

This is a full-time, day shift position (Mon-Fri 8:00 AM - 5:00 PM) for a Medical Assistant in Orthopedic Surgery at Banner - University Medical Group (BUMG) in Phoenix, Arizona. The role involves assisting clinicians and nursing staff in providing medical care, implementing and evaluating direct patient care, and ensuring an excellent patient experience.

Key Responsibilities

• Prepare patients for exams and treatments by taking and recording vital signs, symptoms, and chief complaints; document pain scores.
• Report patient condition changes to clinicians.
• Assist providers with exams and minor in-office procedures, including taking blood pressure, documenting respiration and heart rate/pulse, taking temperature, performing phlebotomy, ear irrigation, and EKGs.
• Act as a chaperone as needed and use universal precautions.
• Prioritize patient flow through the clinical process.
• Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling.
• Communicate test results to patients.
• Provide clerical support, including patient notifications and documentation in medical records.
• Provide accurate information for billing.
• Maintain a clean and functional environment, including cleaning and disinfection of equipment and rooms.
• Follow sterilization procedures, manufacturer's recommendations, and OSHA guidelines.
• Perform basic equipment maintenance and coordinate repairs.
• Order supplies and stock patient care areas.
• Manage medication ordering and tasks related to medications.
• Develop and maintain effective communication with customers.
• Complete on-boarding and orientation activities, including simulation training.

Requirements & Tech Stack

• High school diploma/GED or equivalent.
• Completion of a Banner approved medical assistant training program that meets state defined regulations.
• Active Medical Assistant Certification is required: RMA (AMT), CMA (AAMA), CCMA (NHA), or NCMA (NCCT).
• BLS certification required upon hire.
• Strong computer skills, including working with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and organized.

Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins. Banner will provide certification study material and pay for the cost of certification.

Employees working at specific behavioral health settings must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it.

Qualifications

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software preferred.
• Additional related education and/or experience preferred.

Location

• Will float between 755 E McDowell Rd, 4200 E Camelback Rd, and 7400 N Dobson Rd in Phoenix, AZ.