Order Management Executive

About the Role

Position Title: Customer Service Support, II (Order Management)

Shift: S2 Shift Only

Female preferred.

Key Responsibilities

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM).
• Generate RAM for material return from global warehouses/customers.
• Places orders, provides information on part pricing and availability, order status, and delivery information.
• Communicates responses back to internal & external customers using communication tools like Apropos etc.
• Perform transactional activities in ESKER & WINSHUTTLE tools.
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics.

Requirements & Tech Stack

• SAP R/3 SD Module
• Customer Service Order Processing
• Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally.
• Good analytical, problem solving and system skills.
• Basic knowledge of SCM/Spares business.
• Knowledge of MS Excel.

Qualifications

• Bachelors degree in commerce, science, business management.

Desirable Skills

• Experience in aftermarket Spares Operations or Automotive.
• Understanding of reverse value chain/repair operations.