Operations Associate (Entry Level)

About the Role

Headwall Operations offers a fast-paced, high-energy environment within the nonstop world of freight brokering. We are looking for an individual that is a self-starter who works hand in hand with sales, bridging the gap between client and carrier.

Key Responsibilities

• Act as the bridge between client and carrier by leading carrier procurement, driving timelines, and keeping a close eye on shipment requirements.
• Develop and grow carrier partnerships, procuring and negotiating rates both within the spot market and contract rates.
• Execute carrier onboarding, including commercial, operational, legal, and compliance.
• Act as the frontline for enabling account growth through customer service and execution mentality.
• Own shipment operations such as load acceptance, appointment setting, shipment updates, and documentation delivery.
• Complete Headwall training and deliver at Headwall’s level of customer service.
• Intake and organize large volumes of email and phone requests both from brokers and customers.

Requirements & Tech Stack

• Experience and/or interest in logistics, supply chain, or operations.
• Excellent communication, interpersonal, and organizational skills.
• A strong desire and a curiosity to learn all there is to know about the transportation industry.
• Analytical thinking and willingness to dig into details.
• Experience collaborating effectively in a cross-functional environment working towards a common goal.
• Team mentality with ability to multi-task and prioritize activities in a fast-paced environment.
• A growth mindset and intellectual curiosity to become an expert on international trade with a willingness to work in the nitty gritty of the freight and logistics industry to deliver client results.

Qualifications

• Bachelor’s degree in a business-related field preferred.

Compensation & Benefits:

• Salaried Position
• Employer paid medical coverage
• 401(k) with company matching