Associate Claims Representative, Desk

About the Role

Plymouth Rock Assurance is seeking motivated, customer-focused individuals to join our Homeowners Property Claims team. No prior claims experience is required. Through comprehensive training, coaching, and hands-on development, you will build the skills needed to investigate and adjust homeowners’ property claims while supporting customers through the claims process.

Key Responsibilities

• Serve as the first point of contact for policyholders reporting homeowners’ first-party property losses.
• Gather and document accurate loss information through detailed customer interviews and enter claim details into company claim systems.
• Make initial claim routing and escalation decisions based on claim severity, property damage, or potential injury exposure.
• Assign and coordinate emergency service, mitigation, inspection, and restoration vendors to assist with loss recovery efforts.
• Investigate and adjust low-severity homeowners property claims under established guidelines and leadership oversight.
• Conduct basic coverage reviews and damage assessments to support accurate claim resolution.
• Prepare repair estimates and explain repair scope, claim decisions, and settlement outcomes to customers.
• Develop effective negotiation skills through interactions with contractors, vendors, and business partners.
• Learn residential construction methods, repair processes, and estimating fundamentals to support claim investigations.
• Provide reassurance and guidance by maintaining proactive communication with policyholders, contractors, and vendors throughout the claim lifecycle.
• Identify potential subrogation opportunities and liability exposures.
• Deliver an exceptional customer experience by setting clear expectations and providing timely claim updates.
• Represent the company with professionalism, integrity, and a customer-first mindset during every interaction.
• Continuously develop technical claim handling knowledge and progress toward increased claim ownership and decision-making responsibilities.

Requirements & Tech Stack

• No prior claims or insurance experience required; comprehensive training provided.
• Ability to obtain licenses in applicable states and complete CE credit/classes where necessary.
• Strong customer service skills with the ability to build rapport and demonstrate empathy.
• Strong problem-solving and critical-thinking skills.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Ability to adapt to changing priorities while maintaining a high level of customer service.
• Ability to learn and apply homeowners’ insurance concepts, coverage interpretation, and claims handling procedures.
• Ability to work collaboratively with contractors, vendors, mitigation partners, and internal business partners.
• Self-motivated with a desire to learn, grow, and advance within the Claims organization.
• Proficiency with Microsoft Office and other business systems.

Qualifications

• Associate Degree required; Bachelor's Degree preferred.

Salary & Benefits

• Salary Range: $50,000 to $66,000 annually
• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits