Customer Feedback Trainee

About the Role

The Customer Feedback Trainee role is a full-time, on-site position based in Noida. The trainee will collect, document, and analyze customer feedback across various channels to help improve products, services, and customer experience.

Key Responsibilities

• Interact with customers to understand their concerns.
• Capture customer satisfaction levels.
• Share feedback insights with relevant teams.
• Coordinate with customer support and operations to track issue resolution.
• Raise and report tickets.
• Maintain ticketing software.
• Prepare feedback reports.
• Suggest improvements based on observed patterns.
• Assist in creating simple surveys.
• Maintain feedback databases.
• Contribute to initiatives that enhance overall customer satisfaction.

Qualifications

• Strong Interpersonal Skills and a customer-focused mindset.
• Customer Support and Customer Satisfaction skills.
• Analytical Skills to interpret feedback data and identify trends.
• Clear and professional Communication skills, both verbal and written.
• Basic proficiency with MS Office or similar tools.
• Ability to learn quickly, follow structured processes, and collaborate with cross-functional teams.
• Interest in the travel industry and customer experience roles.
• Prior internship or exposure in customer-facing roles is an advantage.
• Minimum educational qualification: bachelor’s degree or equivalent, preferably in business, tourism, communications, or related fields.