Account Associate (Aviation Technology)

About the Role & Team

The Account Associate supports the Account Director in managing and growing relationships with regional airports, airport authorities, airlines, and aviation stakeholders across the South East territory. This role partners closely with customers and internal teams to identify business opportunities, coordinate sales activities, support proposals and renewals, and help ensure successful customer outcomes.

Key Responsibilities

• Support account planning and execution across assigned customers.
• Maintain regular communication with customer stakeholders.
• Coordinate customer meetings, presentations, follow-up actions, and account plans.
• Identify and qualify growth opportunities within existing accounts.
• Maintain CRM records, forecasts, and opportunity tracking.
• Assist with proposal development, pricing coordination, and commercial documentation.
• Support executive business reviews, customer success discussions, and pipeline reviews.
• Coordinate internal resources to address customer inquiries and issues.
• Conduct market and customer research to identify expansion opportunities.
• Ensure timely follow-up on customer commitments and action items.

Requirements & Tech Stack

• Account management experience.
• CRM proficiency (Salesforce preferred).
• Pipeline management and opportunity qualification.
• Customer needs analysis and prospecting skills.
• Strong communication and presentation skills.
• Proficiency with Microsoft Office applications.
• Forecasting and reporting experience.

Qualifications (Nice to Have)

• Aviation, airport, airline, passenger processing, baggage, border management, or travel technology experience.
• Contract and proposal support experience.
• Executive-level customer engagement.
• Aviation technology industry experience.
• Knowledge of airport stakeholders across Operations, IT, Security, and Commercial functions.

What We Offer

• 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs).
• ⏰ Flex Day: Make your workday suit your life and plans.
• 🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
• 🌿 Employee Wellbeing: Employee Assistance Program (EAP) and Champion Health.
• 🚀 Professional Development: Access to learning platforms like LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, and Stanford.
• 🙌🏽 Competitive Benefits: Competitive benefits tailored to local markets and employment status.