Client Servicing & Sales Associate

About The Opportunity

A fast-scaling player in the fitness and wellness tech sector, empowering gym chains and fitness studios across India with cloud-based client management, automated sales workflows, and personalized engagement tools.

Role & Responsibilities

• Manage end-to-end client servicing for fitness studio partners, including onboarding, CRM updates, contract renewals, and feedback resolution.
• Drive revenue by identifying upsell/cross-sell opportunities through usage analytics and client check-ins.
• Collaborate with on-ground sales reps to close new gym partner deals, using pitch decks and ROI case studies.
• Monitor KPIs (conversion rate, churn, CLV) and report weekly performance to regional managers.
• Act as the liaison between clients and product/engineering teams to translate feature requests into roadmap inputs.
• Train new client success reps and maintain service excellence SOPs across the regional hub.

Requirements & Tech Stack

• CRM platforms (HubSpot, Salesforce, or Zoho)
• Client onboarding workflows
• Upselling and cross-selling techniques
• KPI tracking and dashboard reporting
• Excel/Google Sheets (pivot tables, vlookups)
• Fitness industry familiarity (gym operations, membership models)
• Communication scripts and objection handling
• Contract administration and SLA management

Preferred

• Experience with fitness tech SaaS products
• Basic understanding of payment gateways (Razorpay, Stripe)
• Regional language proficiency (Hindi, Bengali, Tamil, Telugu)

Culture Highlights

• Work in a dynamic, high-growth startup culture with direct impact on client success.
• Performance-linked incentives + quarterly bonuses.
• Free access to partnered gyms and wellness programs.