Process Associate

About the Role

• Perform end-to-end AML investigations reviews for customers across Retail Banking and/or Crypto workflows.
• Utilize internal systems, third-party tools, and open-source research to gather relevant information and form risk-based conclusions.
• Prepare clear, concise, and well-supported case narrations outlining risk indicators, review findings, and rationale for decisions.
• Ensure accuracy, completeness, and compliance with AML policies, client guidelines, and regulatory requirements.
• Meet defined productivity, quality, and SLA targets while maintaining high attention to detail.
• Proactively identify discrepancies or potential risks and escalate as required.
• Collaborate effectively with team members, SMEs, and support functions to resolve queries and align on process expectations.
• Support team goals and deliverables, contributing to a high-performance and quality-driven work environment.
• Demonstrate flexibility to adapt to new processes, tools, and workflow changes as per project requirements.

Requirements & Tech Stack

• Bachelor's degree in any stream from a recognized university.
• Consistently high-performing Associates with demonstrated strong ownership and delivery in their current role.
• Proven track record of meeting or exceeding quality and productivity benchmarks over a sustained period.
• Strong hands-on experience in AML processes, with the ability to independently manage end-to-end case investigations.
• Demonstrated analytical and investigative skills, with sound judgment in identifying suspicious activities and risk indicators.
• Ability to deliver accurate and high-quality case outputs with minimal supervision, showing strong accountability.
• Good written and verbal communication skills, including clear case documentation and narration and effective internal team communication.
• Strong process adherence mindset, with attention to detail and commitment to compliance standards.
• Ability to prioritize tasks, manage volumes efficiently, and meet deadlines consistently.
• Positive attitude towards continuous learning, feedback, and performance improvement.
• Willingness to take ownership of work and contribute actively to team success.

What Would Be Nice To Have

• Exposure to Crypto/ AML.
• Basic experience in supporting peers (informal mentoring, buddy support, or knowledge sharing).
• Understanding of global AML regulations and frameworks (FATF guidelines, sanctions regimes, etc.).
• Proficiency in MS Excel and reporting tools for tracking performance and managing workload.