Customer Support, Intern
smallcase
Bengaluru, Karnataka, IndiaFresher32m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceStakeholder managementOperations
- Work
- Remote · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service77%Operations18%Stakeholder management4%of 141 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
- smallcase is establishing a dedicated B2B Growth Team to enhance engagement with Relationship Managers (RMs) and their clients.
- This team will centralize all RM-facing queries (operational, process-related, support-driven), freeing up regional POCs to focus on business growth, revenue scaling, and strategic priorities.
- As a Customer Support Intern - B2B, you will be the primary point of contact for RMs, operating with high responsiveness and ownership.
- You will take end-to-end responsibility for ensuring smooth workflows, timely resolutions, and strong partner satisfaction.
- This role will also involve supporting new product lines, ensuring readiness, clarity, and seamless adoption.
- The role directly influences operational efficiency, improves broker experience, and empowers regional teams to achieve stronger business outcomes.
- This is a fully remote role.
Key Responsibilities
- Act as the first point of contact for RMs, addressing and resolving all queries with clarity, urgency, and ownership.
- Collaborate closely with partner support teams and internal stakeholders for seamless, timely, and accurate resolutions.
- Capture and document recurring issues, feedback, and improvement opportunities for Product, Operations, and CX teams.
- Tag, categorize, and analyze inbound queries to identify drivers of RM support traffic and build scalable processes.
- Identify friction points in RM or client workflows and collaborate with relevant teams for elimination.
- Maintain strong SLA/TAT discipline for quick turnarounds and a consistent RM experience.
- Prepare structured reports on query trends, resolution quality, and support metrics for continuous improvement.
- Manage and support operational workflows for any future product lines introduced by smallcase.
- Communicate with empathy, precision, and a solutions-first mindset to deliver an exceptional RM experience.
Requirements & Tech Stack
- Prior experience communicating with users in Hindi.
Qualifications
- Prior internship experience as a Customer Support Associate or in a similar customer-facing role.
- Familiarity with stock markets & investment products is a huge plus.
- Prior experience at a growth-stage FinTech company.