TRAVEL SALES & CUSTOMER SUPPORT EXECUTIVES

About the Role

Fares Saver is a growing travel services company focused on delivering cost-effective flight and holiday solutions. The role of TRAVEL SALES & CUSTOMER SUPPORT Executive involves end-to-end customer interactions, managing bookings, and providing responsive customer support. This is a full-time, on-site role based in New Delhi.

Key Responsibilities

• Respond to inquiries and explain fare options.
• Recommend suitable travel itineraries.
• Manage flight bookings, changes, and cancellations.
• Coordinate with airlines and vendors.
• Ensure accurate documentation of all transactions.
• Provide proactive customer support via phone, email, and chat.
• Resolve issues promptly.
• Maintain high service standards and satisfaction levels.
• Meet sales targets.
• Follow up on leads.
• Keep records updated in internal systems.

Requirements & Tech Stack

• Computer-based work, including CRM tools, email platforms, and standard office software.
• Ability to work in a fast-paced, shift-based environment.
• Ability to collaborate effectively with team members and partners.

Qualifications

• Strong customer service and communication skills, with the ability to handle calls, emails, and chats professionally and courteously.
• Sales and negotiation abilities, including comfort with meeting targets, upselling relevant services, and converting inquiries into confirmed bookings.
• Basic knowledge of travel industry operations and flight booking procedures.
• Familiarity with airline or travel portals (GDS experience is an advantage).
• Attention to detail and organizational skills to manage reservations, documentation, and follow-ups accurately and efficiently.
• Proficiency in English; additional regional or international language skills are beneficial.
• Previous experience in travel sales, call centers, or customer support is preferred.
• Minimum educational qualification: high school diploma; a degree in hospitality, tourism, or business is an added advantage.